POLICIES

CANCELLATION POLICY

A cancellation policy applies to each camp/clinic. If you cancel your booking 3 months or more before a camp/clinic, you will receive a 50% refund. Any cancellations received after 3 months prior to a camp/clinic will not be refunded.

Fees may be applied to another session at the discretion of the Director. Please get in touch to discuss.

We make every effort to ensure we have multiple surfaces / facilities available to play or offer alternative skills development sessions in the event of heavy rain, other inclement weather, or unsafe pitch conditions. We prioritise safety at all times and all decisions to move sessions indoors (e.g. to a sports hall or classroom) are based on player safety according to our risk assessments and the risk assessments of our host schools. Any indoor sessions are led by our experienced coaches who are qualified to run both physical indoor trainings and classroom skills sessions (e.g. goal-setting, tactics, rules checks, etc.). We do not offer refunds if we have to move a session indoors.

In the event that Advance Lacrosse has to postpone or cancel a camp/clinic for extraordinary circumstances beyond our control, all registered players will be able to apply their registration to another camp/clinic(s) up to the same value, and will also receive a 50% discount voucher for one additional camp/clinic.

PRIVACY

Advance Lacrosse take your privacy extremely seriously, and we take all reasonable care for the security of any data we hold.

Information you voluntarily provide to us: When you complete a registration form, use our services, consult with us face to face, interact with us on social media, use our website, or otherwise communicate with Advance Lacrosse in any way, you are voluntarily giving us information. That information may include your name, physical address, email address, phone number etc. By giving us this information, you consent to this information being collected, used and stored by us, as described in this Privacy Policy. This is in accordance with GDPR.

Information collected on the registration forms: is held securely on our Online Booking System. We only collect information relevant and necessary to ensure a quality, safe running of our camps; information is not shared other than with coaches if required (e.g. medical information, school years for organising groups).

Information we collect automatically: We do not automatically monitor or collect any data from our website or social media pages other than the data you supply.

E-mail information: We only use your e-mail address for the specific purposes of communicating details of any requested work, responding to any enquiry etc in the normal process of carrying out our business.

Advance Lacrosse will never pass on your contact details to third parties unless required to by law, or authorised to do so for the purposes of facilitating the completion of requested tasks. Advance Lacrosse will only use emails for marketing where express consent is provided, and you can withdraw consent at any time.

Data retention: Names and addresses may be kept as long as legally required on documentation such as registrations and invoices. Email addresses and mobile phone contact numbers are only kept in the registration system and only used where required (e.g. an urgent matter at camp) or with express consent.

We will delete any personal data upon request.